Resolved
Attaboy L

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Verified Reviewer

Resolved: Ordered and paid for, haven’t received

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Updated by user Dec 15, 2023

Company fixed the issue and I have been provided with apology. I continually emailed customer service and I reported the issue to both Pissed Consumer and Better Business Bureau.

Original review Nov 30, 2023
I ordered a replacement part for my air fryer over 3 weeks ago. The UPS tracking number shows a label was created but the package was never picked up. I have been trying to get resolution for two weeks but am getting no where.
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Loss:
$53
Pros:
  • Good product
Cons:
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: Don’t order from here

Sharan W Tcv

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Verified Reviewer

I had questions about my new appliance

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My problem was addressed and answered to my satisfaction . As a new owner of the NuWave 2 i am excited to be able to use it .
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User's recommendation: This is an amazing product with so many uses. Great for traveling camping or when you need an extra cooking surface. Also a great product for college kids or others who do not have an actual stove on site

1 comment
CustomerSupport

Thank you for sharing your experience with us. We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns, please contact us directly via email at customerservice@***.com. Sincerely, Customer Support

Robin H Iby

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Verified Reviewer

My air fryer keeps kicking the breaker

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NuWave Now - My air fryer keeps kicking the breaker
NuWave Now - My air fryer keeps kicking the breaker - Image 2
I dont have a receipt, but what I do have is a air fryer that keeps kicking my breaker? If you cant do any better than this just keep it! The money that is?? My address is 123 Montana drive cedar bluff Virginia 24609
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Loss:
$120
Pros:
  • Cooks really well
Cons:
  • Customer service

Preferred solution: Replacement

1 comment
CustomerSupport

Thank you for sharing your experience with us. We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns, please contact us directly via email at customerservice@***.com. Sincerely, Customer Support

Anonymous
map-marker Denver, Colorado

Customer service help me out a whole lot with what was going on with my air purifier

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I have purchased one of your products your air purifier and I am trying to connect my phone to the machine itself it was connected but I am having a problem trying to connect it back to my phone is there anyone that I can talk to
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User's recommendation: Yes I recommend

1 comment
CustomerSupport

Thank you for sharing your experience with us. We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns, please contact us directly via email at customerservice@***.com. Sincerely, Customer Support

Brenda S Ikc

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Verified Buyer
|

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Verified Reviewer

Unable until request satified

NuWave Now - Unable until request satified
NuWave Now - Unable until request satified - Image 2
Need a 1 year free Hepa/ carbon filter. We where not supplied with 5 filter at new purchase on 2-2022
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Preferred solution: Deliver product or service ordered

User's recommendation: You need a customer service number that we can speak with you in person

1 comment
CustomerSupport

Thank you for sharing your experience with us. We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns, please contact us directly via email at customerservice@***.com. Sincerely, Customer Support

Kay S Pvp

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Verified Reviewer

Replacement piece

I purchased my nuwave about 8 years ago. I recently moved from PA to DE and my dome got broken. I need to know how to order a just new dome. Not the heating part, just the plastic dome the heating part sits on.
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Preferred solution: Replacement piece.

1 comment
CustomerSupport

Thank you for sharing your experience with us. We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns, please contact us directly via email at customerservice@***.com. Sincerely, Customer Support

Lucylle Tno

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Verified Reviewer
| map-marker Walterboro, South Carolina

NEED TO SPEAK TO A LIVE HUMAN BEING ABOUT WHAT'S AVAILABLE IN MY CARPAL TUNNEL IS KILLING ME

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I was trying to find out about some things that were on sale and about some things that would probably go with what I already have from NuWave. Now if I could just get to talk to somebody would be great So far I'm enjoying the products I've had of theirs. Now I need to find out if I can afford to get the rest of the stuff I need from them
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1 comment
CustomerSupport

Thank you for sharing your experience with us. We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns, please contact us directly via email at customerservice@***.com. Sincerely, Customer Support

El ooooooooooo

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Verified Reviewer

Nuwave OXY pure air purifier Smart

On 2021 my father Reinaldo IrizarrySr. Bought the purifier with warranty n now the power button won't work. His very upset that is so expensive to stop working. Fix it or refund back to the credit card that was bought from. Thank You. P.S don't have the receipt from 2021. You should have in filed
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1 comment
CustomerSupport

Thank you for sharing your experience with us. We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns, please contact us directly via email at customerservice@***.com. Sincerely, Customer Support

Jamion Ays

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Verified Reviewer
| map-marker Conyers, Georgia

Need help getting it to work

I want to talk to someone live not go back and forth on line I have an issue with my precision induction cooktop
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1 comment
CustomerSupport

Thank you for sharing your experience with us. We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns, please contact us directly via email at customerservice@***.com. Sincerely, Customer Support

Sandra B Igt

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Verified Reviewer

Customer service

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No one answered except an answering machine. Where is your customer service?? Call me please!!! 901-486-****
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Preferred solution: Answers

1 comment
CustomerSupport

Thank you for sharing your experience with us. We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns, please contact us directly via email at customerservice@***.com. Sincerely, Customer Support

Tina W Cbz

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Verified Reviewer

I need for somebody to call me ASAP so I can make...

I need for somebody to call me ASAP so I can make a payment. My number is 317-671-**** and it’s Raymond Whyde.
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1 comment
CustomerSupport

Thank you for sharing your experience with us. We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns, please contact us directly via email at customerservice@***.com. Sincerely, Customer Support

Arnold P Xcd

I just received it plug it in all lights come but no response to buttons fan does not turn on

Unit. Lights up but does not work tried pushing the buttons no Response all of the red lights are on at the same time can not change anything
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Preferred solution: I would like to find out how to operate

1 comment
CustomerSupport

Thank you for sharing your experience with us. We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns, please contact us directly via email at customerservice@***.com. Sincerely, Customer Support

Allen B Owd

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Verified Reviewer

Waiting 3 weeks or better on order and still haven't got it

Service sucks waiting 3 weeks for a product that I ordered never even debited my account no response from them can't pick up the phone do your job on your end
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Preferred solution: Price reduction

1 comment
CustomerSupport

Thank you for sharing your experience with us. We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns, please contact us directly via email at customerservice@***.com. Sincerely, Customer Support

Anonymous
map-marker Kingsport, Tennessee

Get a refund

No resolvedStill not resolved dont buy from these people. Oven very completed to use. Complete Hassle to use and to deal with these people.
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User's recommendation: Don’t buy from Nuwave

1 comment
CustomerSupport

Thank you for sharing your experience with us. We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns, please contact us directly via email at customerservice@***.com. Sincerely, Customer Support

Allen B Owd

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Verified Reviewer

3 weeks no product

Order the product 3 weeks ago *** poor service LLLLLkkkjjjjgcxxcbncxvdsukcsrilvsdilvduokvfykkbdtkmvzsj
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Preferred solution: Price reduction

1 comment
CustomerSupport

Thank you for sharing your experience with us. We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns, please contact us directly via email at customerservice@***.com. Sincerely, Customer Support

Warren P Nar

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Verified Reviewer

My nuwave purifier not working

They hung up I Been calling all day no help l paid a lot of money 4 this unit over 600 $$ I just want my purfier fix my name is Warren pritchett my email address is warrenpritchett07@***.com it should b n yall system because wene I order it they gave me the toll free # 2 customer service
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Preferred solution: Full refund

1 comment
CustomerSupport

Thank you for sharing your experience with us. We are always more than willing to lend a listening ear to any experiences, as well as address and assist with any concern a customer has in regards to their product.

If you need any assistance or have any further questions or concerns, please contact us directly via email at customerservice@***.com. Sincerely, Customer Support

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